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| case_studies:reducing_call_center_hold_times_with_governed_knowledge [2026/06/26 20:31] – [The OKF Bundle Pilot] leonidas | case_studies:reducing_call_center_hold_times_with_governed_knowledge [2026/06/26 20:33] (current) – [The Core Lesson] leonidas | ||
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| OKF Expert helps agencies organize the information behind their services so it becomes usable, governable, citation-backed, | OKF Expert helps agencies organize the information behind their services so it becomes usable, governable, citation-backed, | ||
| - | > **OKF Expert is a California-certified Small Business and Disabled Veteran Business Enterprise. Tightly scoped engagements may be suitable for consideration through the SB/DVBE Option, subject to the agency’s procurement process and applicable requirements.** | + | > **OKF Expert is a product of eGovernment AI LLC, a California-certified Small Business and Disabled Veteran Business Enterprise. Tightly scoped engagements may be suitable for consideration through the SB/DVBE Option, subject to the agency’s procurement process and applicable requirements.** |